Service Co-Ordinator

Job Description

Have you got previous experience working within administration or customer service?
  
Do you have excellent telephony skills?
  
And are you looking for a role that can offer variety?

Our client is a highly successful and leading business based in Banbury, offering innovative technology to their clients all over the UK. They are now looking to hire a Service Coordinator on a full-time permanent basis, working Monday-Friday. The purpose of this role is to manage diaries and assist with customer/client enquiries along with any ad-hoc administrative tasks. The ideal candidate would have previous experience working in administration or customer service within an office environment. This is a great opportunity to join a highly motivated and exciting team in a company who can offer future training and development.
  
Key Responsibilities:

• Be responsible for managing the engineers’ diaries.
• Respond to customer inquiries and ensuring to keep them informed throughout.
• Arrange annual and bi-annual callouts for routing calibration for equipment.
• Assist the engineers with diary management, and routing and ensure you communicate as a team.
• Answer incoming telephone calls, assist customers/the engineers with their requests, or re-direct calls to the correct person/department where necessary.
• Complete all admin of engineer reports and manage the customer invoicing within a certain timeframe.
• Ensure the CRM system is kept updated with customer records and ensure to add information or gather information that may be missing.
• Monitor the department email inbox and respond to customers in a timely manner.

Key Skills & Experience:

• Previous experience working in an administrative or customer service role.
• Experience working in a service department, desirable.
• Strong problem-solving, organisation, and planning skills with an eye for detail.
• Excellent communication skills both internally and with customers.
• Good IT skills and confident using any computer equipment.
• Analytical and logical problem-solving.
• Be a great team player and be proactive in your approach to work.

Additional Information:

• Office based: Monday-Thursday 8:30am-5pm & Friday 8:30am-4:30pm.
• 25 days holiday, plus bank holidays.
• On-site parking.

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at 01295-983585. Alternatively, connect with me on LinkedIn via the following link:  https://www.linkedin.com/in/shanelle-bowyer-3b8796139/