Receptionist Administrator (PM)

Job Description

Are you currently looking for a part-time position? 

Do you have previous administration and customer service experience?

And would you like the opportunity to work within a close-knit team? 

Our client is an incredibly reputable business based in Nuneaton that offers a variety of services to individuals or companies. The business specialises in delivering these goods through specialised departments. They are looking for a Part-Time Receptionist Administrator to come on board with their friendly, easy-going team based in Nuneaton, Monday-Friday, 1pm-5pm. The ideal candidate will have previous administration experience as well as experience in a customer service-facing role and show excellent communication skills. In return, the business will offer you a great working environment with a tight-knit team who all strive to see each other succeed.
  
Key Responsibilities

• Provide reception and administration support, ensuring the smooth functioning of the front desk.
• Answer incoming calls promptly and professionally, directing callers to the appropriate personnel or voicemail, and taking detailed messages when necessary.
• Maintain a log of all visitors to Reception, welcoming scheduled visitors, and promptly notifying staff of their arrival.
• Verify Anti Money Laundering (AML) documents.
• Assist with typing and secretarial tasks within the Conveyancing department.
• Handle scanning and sorting of posts for all departments upon request.
• Proficiently utilise the Firm’s case management system for efficient workflow.
• Perform file closing processes, preparing files for closure and archiving.
• Process client payments as required.
• Manage bookings for meeting rooms.
• Ensure all incoming mail is promptly opened, stamped, and distributed appropriately, following established procedures.
• Attend Conveyancing, Reception, and firm-wide meetings as required.
• Enter all incoming new enquiries via phone, email, or in-person onto the Prospect register in Tikit.

Key Skills & Experience

• Previous experience in a customer-facing and administrative role is preferred, with legal experience being advantageous.
• Proficiency in telephone systems and adept at handling calls with professionalism.
• Excellent keyboard skills with a strong command of Outlook, Word, and Excel.
• Demonstrated commitment to excellent client care.
• Strong interpersonal and communication skills.
• Exceptional organisation and administration abilities.
• High level of accuracy and attention to detail.
• Ability to maintain discretion and always uphold client confidentiality.

Additional Information

• Where possible you will be required to cover other offices to avoid the need for the company to incur temp or agency cover costs.
• Provide holiday/sickness absence cover at the office and be flexible to provide cover at other offices, where you can.
• Office-based Hours: Monday-Friday, 1pm – 5pm.

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at 01295-983585. Alternatively, connect with us on LinkedIn via the following link: https://www.linkedin.com/in/shanelle-bowyer-3b8796139/