Customer Support Advisor (French speaking)

Job Description

Are you looking for a dynamic and exciting Customer support role?
  
Are you looking for a role where you can work from home 3 days a week?
  
Are you able to speak and write in French fluently?
  
Our client is a well-established and reputable company based in Oxford. They work with organisations to help improve teamwork, and collaboration, develop inspirational leaders and solve complex people challenges. They are looking for a French-speaking Customer Support Advisor to join their close-knit, friendly team permanently. The ideal candidate will possess previous experience in a customer service position and must speak fluent French. In return you will receive extensive training, and the opportunity to grow and develop within the company.
  
Key Responsibilities

• Serve as the first point of contact for customer queries (account registration, order placement, technical support, complaints).
• Provide customer support via online chat, ensuring timely responses in line with service level agreements (SLAs).
• Build rapport with customers, identifying needs and upselling opportunities.
• Manage customer accounts, assist with orders, and bookings, and provide guidance on using the company’s platform.
• Collaborate with sales to update customer details and support lead generation.
• Escalate issues to relevant teams (IT, marketing) and maintain customer database accuracy.
• Support global training partners with queries and ensure smooth operations.

  
Key Skills & Experience

• Fluent in French and English.
• Proficiency in MS Office and CRM systems.
• Previous customer service experience.
• Strong communication skills (verbal and written).
• Ability to multi-task, work under pressure, and manage competing priorities.
• Attention to detail and accuracy in communication.
• Ability to proactively identify and report issues.

  
Additional Information

• Hybrid working, 2 days a week on site 3 days working from home.
• Start times between, 8 am – 4 pm 9 am – 5 pm.
• 25 days annual leave + Bank holidays.
• 2 paid days a year for volunteer work.

  
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Daniel Marlow at 01926 699276. Alternatively, connect with us on LinkedIn via the following link: https://www.linkedin.com/in/danielmarlowrecuitment/