Customer Service Administrator

Job Description

Are you currently working within customer service or sales?
  
Do you possess good inter-personal skills?
  
And are you passionate about delivering utmost customer service?
  
Our client is a highly successful and well-established wholesale business based in Banbury, offering business to business services to their clients all over the UK. An opportunity has now arisen in their Customer Service team for a talented Customer Service Administrator, working Monday-Friday on a full-time permanent basis. The ideal candidate would have previous experience working in a customer service or sales office environment, where they have been able to efficiently manage clients queries in a timely manner. This is a great opportunity to join a highly motivated and exciting team in a company who can offer future training and development.
  
Key Responsibilities:

• Dealing with product orders over the phone or email, ensuring all orders are entered or uploaded accurately into the CRM (SAP).
• Ensure any orders that need adjustments/require substitutions, or if an order needs to be cancelled, they are managed efficiently and dealt with appropriately.
• Respond promptly to any customer enquiries, via the phone or email.
• Make sure all customer details are kept up to date on the CRM and if any changes are required ensure they are inputted accurately.
• Adhere to the correct pricing, including checking that the minimum order and carriage charges are applied/met.
• Be knowledgeable in all products and services.
• File orders in an organised and timely manner.
• Check order confirmations against the original orders, before then posting the order to the customers.
• Handle/manage customer complaints, ensuring all problems are resolved in an effective and efficient manner.

Key Skills & Experience:

• Previous experience within customer service or a sales-based role.
• Experience using Microsoft Applications; Excel, Word, Outlook.
• SAP experience, desirable.
• Strong problem solving, organisation, and planning skills with an eye for detail.
• Excellent communication skills both internally and externally.
• Demonstrate ownership, initiative, adaptability and confidence to manage multiple tasks under pressure.
• Self-starter and motivated, with a positive can-do attitude for self-development.

Additional Information:

• Office based: Monday-Friday, 8:30am-5pm.
• 22 days holiday, plus bank holidays.
• Onsite parking.
• Pension scheme.
• Full training will be given.

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can contact Shanelle Bowyer at 01295-983585. Alternatively, connect with us on LinkedIn via the following link: https://www.linkedin.com/in/shanelle-bowyer-3b8796139/