Customer Operations Administrator

Job Description

Do you have a passion for providing the utmost customer care?

Are you someone with excellent organisation and administrative skills?

And would you like to be in a role where you can play a pivotal part in the day-to-day function of the business?

Our client, based in Warwickshire, is a leading business providing consumer products and services. They are now seeking a Customer Operations Administrator to join their team on a full-time basis working Monday-Friday. The ideal candidate would have previous experience working within customer service and administration, responding promptly to any customer service inquiries through different channels, such as over email or by telephone. This is an excellent opportunity to join a well-established business who can offer a great working environment with a close-knit team.

Key Responsibilities:

• Be the first point of contact for all customer service inquiries, through different channels such as emails and the telephone, ensuring customer satisfaction.
• Provide effective communication through the customer service team as well as other departments in the business.
• Have a good understanding of the products and services, ensuring that accurate information is provided.
• Maintain the internal CRM system and databases with customer records, ensuring to update new information accordingly.
• Provide assistance in scheduling and coordinating sale meetings and appointments.
• Support with data analysis, producing statistics and reports.

Key Skills & Experience:

• Prior experience working in Customer Service, Administration or a Sale support role.
• Previous experience using CRM systems with data entry.
• Strong problem-solving, organisation, and planning skills with an eye for detail.
• Excellent communication skills both internally and with customers.
• Demonstrated ownership, initiative, and ability to manage multiple tasks under pressure.
• Excellent written and verbal communication skills.

Additional Information:

• Monday – Friday.
• Full-Time, onsite.
• 25 days holiday, plus bank holidays.
• Pension scheme.
• Death in Service.
• Private Medical Insurance.

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at 01295-983585. Alternatively, connect with me on LinkedIn via the following link:  https://www.linkedin.com/in/shanelle-bowyer-3b8796139/