Automotive Technical Support Advisor

Job Description

Are you someone who has a passion for the automotive industry?

Do you have expertise and knowledge of car parts/diagnostic equipment?

Are you looking to be part of a company where you can develop your career?

Look no further, as this role may be for you…

Our client, based in Warwick, is a leading automotive supplier that enjoys an enviable reputation for its expertise and is now looking for an Automotive Technical Support Advisor to join their team on a full-time, permanent basis, Monday-Friday, on-site. The ideal candidate would have experience working in the automotive industry and possess knowledge of automotive engineering, parts and diagnostics. In addition to this, they are looking for a great problem solver and someone who can work efficiently in a fast-paced environment. This is a fantastic opportunity to join a well-established business that can further develop your career.

Key Responsibilities:

• Address and resolve technical queries promptly, providing expert guidance and support.
• Deliver exceptional customer care via telephone and email, ensuring clear communication and timely responses.
• Provide detailed product support across a range of automotive parts.
• Assist in the preparation and setup of technical training events, ensuring smooth operation.
• Conduct safety checks on training vehicles, ensuring they are ready and safe for use.
• Stock and maintain training bays, ensuring they are equipped with the appropriate tools and ready for use.
• Represent the company at trade shows and industry events, promoting brand awareness and engaging with stakeholders.
• Keep training materials up to date to reflect new products and technical advancements.
• Collaborate with the sales team, providing technical insights and support as required.
• Utilise available resources to resolve technical queries, maintaining thorough and accurate documentation.
• Generate reports on technical issue resolutions and investigative findings.
• Contribute to the creation of technical articles, providing insights and expertise for the industry.
• Offer remote diagnostic tool support via TeamViewer to assist with troubleshooting and solutions.

Key Skills & Experience:

• Provide excellent customer service.
• Knowledge of most Microsoft Applications
• Strong accuracy and attention to detail.
• Ability to multi-task and manage time effectively.
• Excellent face-to-face and telephone communication skills.
• Committed team player.
• Willingness to learn and develop new skills.
• Able to build trust with stakeholders and understand the customer’s perspective.

Additional Information:

• Onsite working.
• Free onsite parking.
• 25 days annual leave, plus bank holidays.

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at 01295-983585. Alternatively, connect with me on LinkedIn via the following link:  https://www.linkedin.com/in/shanelle-bowyer-3b8796139/