Administrator

Job Description

Do you have previous experience within administration?

Are you someone who has the aptitude to provide outstanding customer service?

Our client is a well-established business based in Warwickshire that offers a variety of services to individuals and their clients by providing excellent customer care and building strong relationships. Due to continued growth, they are now looking for an Administrator, to come onboard with their close-knit team based in Warwickshire, working Monday-Friday, 9am-5pm. The ideal candidate would have previous experience working in an administrative or customer-facing role, with the ability to showcase excellent communication skills and empathy towards both customers and their clients. This is a fantastic opportunity to join a business who can support with your career development and offer a great working environment.
  
Key Responsibilities:

• Inbound and outbound calls from clients and customers.
• Manage the email inboxes – review, action and follow up.
• Issue documentation, ensuring to cross-reference various documents for accuracy.
• Use various internals systems to generate documents and create customer records.
• Process changes to customers’ accounts/documentation.
• Manage direct enquiries about quotations, follow-up to book appointments with relevant team members/departments.
• Schedule and manage meetings.
• Manage customer/clients’ cancellations or redemptions.
• Support with Direct Debit reports – successful payments and unpaid/cancelled payments.
• Support with other general administrative tasks as and when required.

Key Skills & Experience:

• Previous experience in a customer-facing and administrative role is preferred.
• Knowledge of financial services/compliance advantageous.
• Proficiency in telephone systems and adept at handling calls with professionalism and sympathy.
• IT literate with a strong command of Excel, Word and Outlook.
• Demonstrate commitment to excellent customer/client care.
• Strong interpersonal and communication skills.
• Exceptional organisation and administration abilities.
• High-level of accuracy and attention to detail.
• Ability to maintain discretion/compliance and uphold client confidentiality.

Additional Information:

• Monday-Friday, 9am-5pm, on-site.
• 25 days holiday, plus bank holidays.
• Pension scheme.
• Free on-site parking.
• 4x Death in Service.
• Cycle to work scheme.

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can contact Shanelle Bowyer at 01295-983585. Alternatively, connect with us on LinkedIn via the following link: https://www.linkedin.com/in/shanelle-bowyer-3b8796139/